If you would like more information or have any questions about QTX Collection, send us a note and we will get back to you within 48 hours.

What are your goals for wanting to improve your business service quality (select all of the below that apply)


Support with the Pre-opening of a business.

I want to simulate and measure the quality of the customer experience in my business before I open the doors.

I Need to Identify and challenges with my product and services before paying customers arrive.

I want to rectify all product and service challenges before customers arrive.

I want to help my team stay focused on the quality of their service delivery prior to opening.

I want a real-time solution so that I can be in control of my company's service quality bfore we open.

Improving Operational Performance

I want real-time internal feeclback so that I can teach my team how to improve their job performance.

I have high levels of Customner service, but managing it takes up too much time.

I want my team to be more sales driven in our business.

Embracing Expertise

I need a detailed fresh perspective with my service quality.

I want to classify my strength and weeknesses in my business.

I want a specific, measurable recovery process that is automated.

I want to clearly measure the performance of products and services within several of my businesses.

Customer Relationships

I want to obtain real-time customer feedback.

I want the opportunity of recovering guest complaints while they are still in my business.

I want to incentive customers to give me valuable feedback.

I want my guest satisfaction survey to be enjoyable, rather than a nuisance.

I want to link customer feedback with operational performance.

Some Background Questions

Do you use any internal training activity to measure operational performance?

Do you engage in a third party service to evaluate your business?

Do you conduct online or offline guest satisfaction surveys?

Are you open to making a small investment in order to drive your operational performance?

  

  

Privacy Policy


[name of company] operates QTX and the services you can access on this website (the "Site). This page explains what happens to any personal data you provide to us, or that we collect from you, whilst you visit our Site.

Information: What We Collect

In running and maintaining our Site we may collect and process the following information about you:

This is statistical data ("Log Data") about your browsing actions. It does not identify you individually.

Information: How We Use It

We use the information that we collect from you:


Cookies

Cookies are data files that provide information regarding the computer used by a visitor to the Site. Where used, cookies are downloaded to your computer and stored on your computer’s hard drive. Cookies contain statistical information. The information will not identify you personally or your personal data whatsoever.

Storage and Security

 

Disclosing Your Information

We will not give your Personal Information to third parties other than in accordance with this Privacy Policy and in the circumstances mentioned below:

Online Privacy Policy Only

This online privacy policy applies only to information collected through our Site and not to information collected offline.
 

Contacting Us

Please do not hesitate to contact us regarding any matter relating to this Privacy Policy via email at support@q-tx.com.

This policy was last modified in April 2015.

Terms and Conditions


IMPORTANT–READ CAREFULLY:

 

1: Definitions

The following definitions apply to these terms and conditions:

Assessment Visits: "mystery shopping" visits made by us (or, if you require and we agree, by a person nominated by you) to a place of business that you own or manage and nominate to receive our assessment visits, of the type and number specified in the product plan that you select, for the purpose of inspecting and auditing the quality of the services you deliver to your customers

Data: any information, text, data, statistics, graphics, report, toolkits or content which can be viewed or accessed via the Site

Fee: the fee payable by you stated on our Site which you have selected for the Services

Period:  the period from the start date specified in Clause 2.6 to the date that your product plan expires or this agreement is terminated in accordance with any of its terms

QTX Portal: Our web-based platform that enables access to our Data

Services: (a) Assessment Visits and (b) access provided by us to the QTX Portal to allow you to access and use the Data in accordance with these terms and conditions

we, us, or our: [name of owning/operating company]

you, your or the customer: the individual, company, organisation or entity entering into this agreement with us by paying (or agreeing to pay) the Fee.

2:  Licence

2.1  If you sign up to the relevant plan according to the instructions on the Site, we grant you a non-exclusive, non- transferable licence to use the QTX Portal to access the Data for the Period.

2.2  You may use the Data solely for your own purposes or in the course of your business dealings with your clients and/or third party agencies or consultants with whom you are working.

2.3  You shall not use, analyse, copy, share, distribute, transfer or sell the Data to or on behalf of any third party. You shall indemnify us for any breach of this condition.

2.5 You shall take all reasonable steps to prevent any unauthorised access to, or use of, the Services and promptly notify us if any such unauthorised access or use occurs.

2.6  The Services and the licence granted above:

3. Fees and Payment 

3.1  You shall pay the Fee:

3.2 In addition to the Fee you shall pay Government taxes where applicable.

3.3  All amounts and Fees shall be non-cancellable and non-refundable.

3.4  We reserve the right to increase the Fee applicable at any time and any new Fee shall be applicable from the start of the next billing cycle after we have made such increase.

3.5  If you downgrade your plan we will bill you at the lower amount at the next billing cycle. You shall not be entitled to any refund.

3.6  If you upgrade your plan we will charge you immediately for your new plan and your billing cycle start date will be reset to the day that you upgrade your plan. A prorated credit will be created to reimburse you for your current product.

3.7  If you cancel your plan you will no longer be entitled to use the Services. You shall not be entitled to any refund.

4: Our Rights and Obligations

4.1  If you sign up to the relevant plan according to the instructions on the Site and pay the Fee:

4.2 Data is provided to you as is. We do not warrant its quality or suitability.

5: Your Obligations

5.1  You shall allow us full and unencumbered access onto the property we are inspecting for the purpose of carrying out an Assessment Visit and to your employees and staff. This obligation only extends to those parts of your property that customers are usually permitted to visit and access.

5.2 Except where otherwise agreed you shall reimburse us for any expenses necessarily incurred by us in the performance of the Assessment Visit. We shall if requested submit receipts to support each claim for expense.

5.3  You shall provide us with all necessary co-operation in relation to this agreement and all necessary access to your premises and such information as may be required by us in order to provide the Services.

5.4 You shall keep your password and other security information secure and not disclose these details to any third party. When asked to do so you shall change your password(s) in line with any instructions from us.

5.5  You must not:

5.6  You shall indemnify us and keep us indemnified on demand and hold harmless us and our directors, employees, agents, and partners (“Indemnified Parties”) from and against any and all losses, demands, claims, damages, costs and/or expenses (including, without limitation, indirect or consequential losses and loss of profit, reasonable legal and other professional costs) and liability suffered or incurred, directly or indirectly by any of the Indemnified Parties arising out of any breach, non-performance or non-observance of any of the agreements, obligations, warranties, representations and undertakings on the part of the customer. This clause shall continue to have full force and effect notwithstanding any suspension or termination of this agreement. The indemnity contained above is without prejudice to and in addition to any warranties, indemnities, remedies or other rights provided by law and/or statute and/or any other provision of this agreement for the benefit of any of the Indemnified Parties.

6: Events outside our control

We shall not be liable or responsible for any failure to perform or delay in performance of the any of our obligations under this agreement that is caused by events outside of our reasonable control, including without limitation, Acts of God, flood, earthquake, windstorm or other natural disaster, any labour dispute (including but not limited to strikes, industrial action or lockouts), terrorist attack, failure of a utility service or telecommunications network, malicious damage, compliance with any governmental order, rule, regulation or direction, fire, flood or default of suppliers or sub-contractors (“Force Majeure Event”). Our obligations under this agreement will be suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. In the event the Force Majeure Event continues for a period of 30 days, we have the right to terminate this agreement upon written notice to you.

7. Confidentiality

7.1  Save as required by law neither you nor we shall use or disclose to any person any confidential information about the business or affairs of the other party or any of its business contacts, or about any other confidential matters which may come to its knowledge in the course of performing its obligations under this agreement

7.2  On any termination of this agreement for any reason or expiry of the term each party shall as soon as reasonably practicable return or destroy (as directed in writing by the other party) all Data, information, security information, software and other materials provided to it by the other party in connection with this agreement including all materials containing or based on the other party’s confidential information.

7.3  This clause 7 shall survive termination of this agreement, however arising.

8. Intellectual Property Rights and Content

8.1 The Site is owned by us. Unless otherwise stated, all content on or extracted via this Site, including without limitation any Data, is owned by us.

8.2 The content of this Site, QTX Portal and Data are protected by intellectual property rights including without limitation, copyright, moral rights, trade marks or trade names (whether registered or unregistered), database rights, patents and trade secrets. We are the owner or the licensee of all such intellectual property rights. 

8.3 You acknowledge that you shall have no rights in or to the Data other than the right to use it in accordance with the express terms of this agreement.

9. Disclaimer and Liability

9.1  Clause 9 sets out our entire financial liability (including any liability for the acts or omissions of its employees, agents and sub-contractors) to you in respect of:

9.2  We will not be liable if for any reason our Site, QTX Portal, Data or the Services are unavailable at any time or for any period.

9.3  We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or the Services.

 9.4  We shall have no liability whatsoever to you as a result of any action, claim, loss, damages or expenses, direct or consequential, suffered by you due to your reliance on or use of the Assessment Visits, Data or other information obtained via our Site. You are solely responsible for any decisions you may take or decide not to take arising out of or in connection with the Services and any Data, and/or for results obtained from the use of the Services and the Data, and for conclusions drawn from such use.

9.5  Except as expressly and specifically provided in this agreement, all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from this agreement.

9.6  Nothing in this agreement excludes or limits our liability for:

9.7  Subject to the above clauses:

10. Personal Data

10.1 Any personal data provided pursuant to this agreement will be dealt with in accordance with the terms of our privacy policy. 

10.2 You warrant that you are entitled to transfer the relevant personal data to us so that we may lawfully use, process and transfer the personal data in accordance with this agreement on your behalf.

10.3  You shall indemnify us for any cost, claim or expense arising as a result of the customer breaching any data protection requirements or causing us to be in breach of any such data protection requirements.

11. Termination

11.1 This agreement can be terminated by you cancelling your subscription and account by email to our support team: support@q-tx.com or by submitting a support query through the QTX Portal.

11.2 Termination will take effect immediately upon your cancellation. You will not be entitled to any refund. You will lose the ability to access the QTX Portal and download Data immediately.

11.3 We may terminate or cancel this agreement unilaterally on immediate notice in the event:

12. General

12.1   We are entitled in our sole and absolute discretion to change these terms and conditions from time to time. Changes will be posted on our Site. By accessing our Site, and using the Services, you agree that you are subject to the terms and conditions in force at that time.

12.2   If any provision of this agreement (or part of any provision) is found by any court or other authority of competent territory to be invalid, unenforceable or illegal, the other provisions shall remain in force.

12.3   Unless specifically provided otherwise, rights arising under this agreement are cumulative and do not exclude rights provided by law.

12.4   Failure by us to exercise or enforce any right in relation to terms and conditions of this agreement shall not be deemed to be a waiver of that right.

12.5   You shall not, without our prior written consent assign, transfer, charge, sub-contract or deal in any other manner with all or any of your rights or obligations under this agreement.

12.6   We may at any time assign, transfer, charge, sub-contract or deal in any other manner with all or any of our rights or obligations under this agreement.

12.7   No person other than a party to this agreement shall have any rights to enforce any term of this agreement. The rights of the parties to terminate, rescind or agree any variation, waiver or settlement under this agreement is not subject to the consent of any person that is not a party to this agreement.

12.8   The agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) (“Disputes”) shall be governed by and construed in accordance with the laws of Thailand.  The parties agree that they shall first attempt to settle any Disputes by negotiating in good faith between them and shall only commence litigious court based legal proceedings following the failure of any negotiations and an attempt to mediate a settlement.

12.9   These terms and conditions constitute the whole agreement between the parties and supersedes any previous arrangement, understanding or agreement between them relating to the subject matter of this agreement. Each party acknowledges that, in entering into this agreement, it does not rely on any statement, representation, assurance or warranty of any person other than as expressly set out in this agreement. Nothing in this clause shall limit or exclude any liability for fraud.

13. Legal Information

The Site and QTX portal operated by Xin Performance Limited. We are registered in Hong Kong under company number 58446258-000-05-11-8 and have our registered office at B3 Repulse Bay Towers, 119A Repulse Bay Road, Hong Kong

You can contact us in a number of ways:

You can email us at support@q-tx.com

You can telephone on +852 90989389

You can write to us at

B3 Repulse Bay Towers, 119A Repulse Bay Road, Hong Kong